Comments on: Mac’s mouse or keyboard freezing after macOS or OS X update? How To Fix

By: Shrey

Shrey — Fri, 14 May 2021 18:28:18 +0000

I have a macbook pro (late 2014 model) i updated it to mac os big sur and after a few months of using it normally, my trackpad cursor freezes when i use any browser, i think its because of the os, can you help?

By: D Merrill

D Merrill — Wed, 07 Oct 2020 19:44:41 +0000

DO NOT USE THE APPLE MOUSE for intermittent mouse freeze. I switched out for the oldest cheapest WIRE connected mouse I could get. (Logitech at the moment) No freeze for 6 months now off the apple keyboard and LT mouse.

* ?Programmers is there trouble w compatible one button mouse? wireless mouse compatibility? Supporting you own products should be #1*

By: Philip Rand

Philip Rand — Sun, 06 Sep 2020 18:42:33 +0000

Don’t see how any of this helps. I starting using a new Mac 27” 2020 and the mouse froze. I had to force shutdown but then could not even insert password on restart to see if I could try again to get the system working. I found systems for using the keyboard to move the cursor but no system for inserting thee password on startup.

By: Bronsky

Bronsky — Mon, 01 Jun 2020 11:35:37 +0000

My USB keyboard was disconnecting intermittently. The issue was it had USB hub built in and some USB ports on the keyboard. I plugged in the wireless mouse USB adapter directly in the keyboard USB ports and it works now. I think the mouse is preventing the keyboard hub to go to sleep. BTE I am not using the mouse that much (I have wireless trackpad) but the USB receiver plugged in the keyboard prevents the freezing.

By: Naomi

Naomi — Sat, 28 Mar 2020 19:16:22 +0000

My iMac will not recognize any mouse or any keyboard and I can’t get the keyboard to turn on our the mouse to turn on and the USB attached keyboard that I tried is it recognized either.

I can do nothing with this iMac because I can’t access it since I don’t have a keyboard or a mouse that will actually work. So now what do I do

By: SK

SK — Thu, 18 Apr 2019 15:20:58 +0000

In reply to Mary Sova.

Hi Mary,

If your Mac supports “Hey Siri,” ask Siri to turn off Bluetooth for you.

If your Mac doesn’t support Siri, try connecting a wired mouse (if you have an old one or you can use/borrow one, even from a Windows PC) to your Mac and see if it recognizes it. If so, try resetting your Mac’s Bluetooth.

If neither of those are options, let’s reset your Mac’s SMC.

I’m assuming your Mac is a desktop model, so here are those instructions:

Perform an SMC reset procedure on Mac desktops

See if that fixes or helps with these problems.

Liz

By: Mary Sova

Mary Sova — Wed, 17 Apr 2019 23:40:21 +0000

In reply to SK. How can I do any of that, since I cannot get any response from the keyboard or mouse?

By: SK

SK — Wed, 17 Apr 2019 22:21:34 +0000

In reply to Mary Sova.

Hi Mary,

Darn it!

I assume both your devices are Bluetooth–is that correct?

Have you tried unpairing them and repairing? Go to System Preferences > Bluetooth and remove one or both of the devices then repair with them. See if that makes any difference on performance.

Another option is to forget all Bluetooth devices ever used with your Mac. You need to use first show Bluetooth in the menu bar. If it’s not already there, open System Preferences > Bluetooth and tick the box for Show BT in menu bar.

In the drop-down menu, choose Debug > Remove all devices to reset your Mac’s Bluetooth preferences.

Once done, hold down the Shift and Option keys again and this time select Debug > Reset the Bluetooth Module

We hope this one works for you.

If not, let us know and this time include what version of macOS or OS X your Mac uses, as well as the Mac’s model information.

Good luck,

Liz

By: Mary Sova

Mary Sova — Wed, 17 Apr 2019 20:27:12 +0000

In reply to SK. The problem continues

By: Mary Sova

Mary Sova — Tue, 16 Apr 2019 20:45:34 +0000

In reply to SK. I've done that. No cursor, no keyboard recognition. Both are fully charged, and were working till the freeze up.

By: SK

SK — Tue, 16 Apr 2019 17:15:21 +0000

In reply to Mary Sova.

Hi Mary,

Try restarting your mac and see if the problem resolves or returns.

Keep us posted if the problem persists.

By: Mary Sova

Mary Sova — Mon, 15 Apr 2019 19:10:30 +0000

I’ve tried unplugging, etc. Screen still frozen. Mouse is fully charged, new batteries in keyboard.

By: viswa

viswa — Tue, 12 Mar 2019 03:50:18 +0000

Mouse sluggish after upgrade to 10.13.6. Unplugging and replugging all external devices and usb devices worked.

By: viswa

viswa — Tue, 12 Mar 2019 03:48:18 +0000

In reply to Martti. Mouse sluggish after upgrade macmini to 10.13.6. Tried what you suggested. Unplugged and replugged external monitors, usb devices, works great now.

By: SK

SK — Tue, 30 Oct 2018 19:02:18 +0000

In reply to Ce.

Hi Ce,

Try to reset your NVRAM and SMC. See if this makes a difference.

If not, it could be a hardware problem–set up an appointment with Apple to get your Mac inspected, if you suspect this.

By: Ce

Ce — Mon, 29 Oct 2018 21:09:19 +0000

All these fixes involve using your mouse/keypad which the original issue says is frozen!!!!

By: Martti

Martti — Thu, 20 Sep 2018 13:08:35 +0000

What helped me:
– removing and re-plugging the USB-C multiport adapter
– unplugging and re-plugging an external monitor from the USB-C port

On Mackbook Pro 2018 15”
Happened to me right after updating to macOS High Sierra 10.13.6 (and yes, I had an external monitor connected but powered off when the update finished with a reboot…)

By: Alex

Alex — Fri, 18 Sep 2015 17:31:16 +0000

iMac late 2011
OSX 10.6.8
This issue only started about a month ago. I had not made any major update beforehand, the only thing that may have caused it was that After Effects kept crashing during a big edit/render project which used two large external drives.
What solved it for me was the Spotlight Reindex fix above.
For the past 5 hours my mouse has been well behaved.
Thanks for the tips and solution!

By: Sam

Sam — Tue, 24 Feb 2015 15:26:56 +0000

I was having problems with my mouse cursor always freezing in 10.6.8 after I updated from 10.5.8. Unfortunately, my disc came with 10.6.3, so I can’t go any lower than that. 🙁 However, after downgrading back to 10.6.3, things are significantly better. My mouse may freeze momentarily, but I haven’t yet had to unplug the USB cord to fix it like before. Also, when I go to the Mouse panel in System Preferences, I notice that periodically the “No mouse found” window will pop up for about half a second every now and then, so obviously there are some mouse communication issues with this OS.

So, I guess there’s no way for me to downgrade to 10.6.2? If not, at least things are much better now than with 10.6.8.

By: Kyle N

Kyle N — Tue, 10 Jun 2014 04:46:51 +0000

I’ve recently been having the same issue of keyboard, trackpad stops responding. However any item plugged into the USB such as my mouse still works. The keyboard often quits when trying to wake up after being put to sleep.