I switched from a generic chord to the apple chord and it worked!!

Thank you for this information.

HI Karen,

Please check this setting: Settings > Photos > scroll down to Transfer to Mac or PC–select Automatic rather than Keep Originals.

If that’s not the issue, have you tried using the Image Capture app instead? It’s located in your Application folder and comes standard with macOS.

Liz

When I go to Photos, my iPhone appears under Devices but when I select “Import New Photos”, I get “the file is unrecognizable in this format”

My husband and I share this Mac desktop computer.
Why is this so complicated? We purchase apple products thinking all would be seamless. This is very problematic.

I can “Airdrop” a few photos at a time but this is takes too much of my time.

Please help.

Thank you.

Karen

When I connect my phone (using an Apple USB cord) only 3 of my 2,000 photos/videos show up.

I do not want to manually airdrop or download since this will take forever.

Any other suggestions?

When I had used the Import menu, from the top bar, my iphone hadn’t been shown in the device list.

Hi Brandi,

Thanks for sharing what works for you!

If you want Photos to open automatically when you connect your iPhone, click the name of the device under Devices in the sidebar, and then tick the Open Photos checkbox.

This was probably the best article of ideas to help with this problem! Thanks!

I actually did 2 things and it worked.

1) I clicked to eject my phone from iTunes and closed the iTunes app.

2) My iPhone didn’t show up in Photos after that, BUT I clicked on View in the Photos toolbar, and then clicked Devices, and then Apple iPhone. (It’s like Photos is defaulted to hide my phone from automatically showing up in Photos when I plug it in???)

SO, I am wondering if I actually changed the settings at some point (and I think I did) so Photos wouldn’t open automatically every time I plugged my iPhone into my Mac?

And possibly this has caused my Photos app to not “open” or “show” my iPhone when I open Photos?

Just a thought.

I’ll try to see if I can change the settings… because it’s likely something I changed and not a hiccup in my system

Love my Mac! Good luck!

Hope this helps someone. -B

Fixed all problems after upgrading to Mojave. Even have more disc space left now 😉

Yvette

Hi SK,

Yes, am still using Yosemite. Have renamed the mobile device file and safari came back. Photo’s and Itunes didn’t Already tried reinstalling Yosemite but with no success either. Will try to locate the backup and otherwise upgrade.

Thanks for the response!
Yvette

Hi Yvette.

Are you using Mac OS X Yosemite?

There is a problem with the recent update that causes both Safari and iPhoto to not open. iPhoto in Yosemite is apparently not launching after iTunes upgrade to 12.8.1

Check if you still have this file: /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/MobileDevice

If so, isolate it in a folder on your desktop and then restart your Mac. See if Safari and iPhoto work.

If you back up your system, locate a backup from before the update to iTunes 12.8.1 and copy the folder for this location /System/Library/PrivateFrameworks/MobileDevice.framework and replace the newer version that’s there.

Alternatively, people found that updating to Mac OS X El Capitan or macOS Sierra solved all these problems. You could also try reinstalling Mac OS X Yosemite using recovery mode.

Have the same problem.

No idea what caused this, but all of a sudden my iPhone 5S is no longer recognized by photos, iTunes and also not visible in image capture.

Do not see the pop-up “do you trust this computer” anymore, but in System information/USB the iPhone is shown.

Have tried different USB ports, different cable, restarting the software, restart mac and phone, etc.

Still no solution.

A problem that occurred simultaneously was that after the latest Safari and Itunes update, Safari was not able to open anymore.

This was fixed by renaming a file mobile devices….

Please help, am lost

I tried the reset location settings and then click the “enter fullscreen” and suddenly the sidebar is there.
But if I went back to the normal sized (which before, showed the sidebar) the sidebar wont show up anymore…..
So, it sorta work I guess?

Hi Benji’s Mom,

On your computer, close all open apps and also log out of all users but one. Restart both your phone and your computer. Then, try using a different cable and a different USB port on your computer.

If that doesn’t help, plug your iPhone into your computer and perform a force restart while it’s plugged in–see if your computer and the Photos App now recognizes your iPhone.

Perform a Forced Restart

On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo

For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo

On an iPhone X Series or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo

Can you provide us with these details:

1) iOS version your iPhone runs (go to Settings > General > About)

2) macOS or Mac OS X version your Mac runs or if a Windows PC, what windows version

Sam