Hi Tinus,

Try a forced restart on your iPhone:

* Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side/Top button until you see the Apple logo

Then see if iTunes/Finder sees your device and asks you to Update or Restore. If a backup is available, choose Restore. If no backup is available, choose Update.

If problems continue, please let us know if you use Finder (macOS Catalina+) or iTunes (macOS Mojave and below) on your Mac

A day ago I receive a message that the iPhone’s storage was almost full.

Just thereafter I received another message stating that I must switch off the phone and on again to make calls. Which I did.

Whereafter the phone refused to go past the white apple logo.

I was advised to reinstall the software which I did, halfway through, I received a message that it cannot be installed.

Now the phone is stuck with the image of a computer and the power cable with the heading support.apple.com/iphone/restore.

On my Mac it says that Software: Loading. Can you please assist me.

Kind Regards.

Hi Susan,

First, close all open apps.

Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps

Then shut down your device, letting it sit for a few minutes, then connect it to a charger via a wall outlet. Then restart it and go to Settings > General > Software Update and try updating.

If that doesn’t work again, change your WiFi network and attempt again.