Comments on: App Store Blank with macOS Sierra, How-To Fix

By: MistaCDawg

MistaCDawg — Tue, 07 Feb 2023 22:32:20 +0000

Thank you so much! My Hackintosh build is now complete on old Dell Optiplex 990 using VirturalBox. Combo Update fixed 100% of the issues I was having. Everything works now thanks to simple Combo Update available on Apple website. I been using all sorts of command prompts for 3 days trying to get it working lol. Even when I updated using the CMD Prompt, it broke the entire .vmdk file. The COMBO UPDATES WORK!

By: WILLINGTONE NSUBUGA

WILLINGTONE NSUBUGA — Wed, 07 Apr 2021 16:31:36 +0000

Easiest Fix
Clear the Keychain
Utilities> Keychain
Keychain Access > Preferences > Reset My Default Keychains > Enter password

By: Tim

Tim — Wed, 05 Aug 2020 17:30:01 +0000

This website was very helpful. Thorough and in order regarding the troubleshooting.

BTW The command line update and then signed into iTunes worked

Thanks.

By: Thomas Bodlien

Thomas Bodlien — Fri, 03 Apr 2020 22:40:34 +0000

In reply to Alex. No, that does not help, because the Update Page is still empty.

By: Alex

Alex — Sun, 06 Jan 2019 11:20:42 +0000

If you have recently wiped your computer as I did (late 2012 model) and you seem to be running into this issue I would try looking first under your “purchased” icon located in the app store. I found that my updates were still there from my previous purchase. Hopes this helps.
Best of luck!

By: SK

SK — Thu, 17 May 2018 16:03:15 +0000

In reply to Ray-El.

Hi Ray-El,

Wow, that’s quite a High Sierra Update story! Thanks so much for writing in today and letting us know about this. Sadly, you’re definitely not the first user to experience this type of compatibility issue with High Sierra. What trouble indeed!

We’ve seen some reader reports of similar issues with High Sierra and older WiFi routers or ethernet hubs. The fact that you are able to connect via your phone’s hotspot points to that issue or as you mention, a problem with your company’s current firewall/security settings conflicting with High Sierra.

And we’d love hear an update, if your IT team is able to figure something out (or you!). Quite a few folks are facing similar issues and would really appreciate any additional tips to solve it.

Thanks for sharing your insights.

By: Ray-El

Ray-El — Wed, 16 May 2018 18:28:38 +0000

Massive amounts of problems updating a 2013 Mac Pro to High Sierra 10.13.4. Safari, Chrome, the App Store, Microsoft Outlook, Final Cut Pro, and a bunch of other programs all stopped working or started giving me compatibility errors. Safari was giving me security warnings for nearly every single webpage I navigated to and requiring me to enter my computer password to load them anyway. Most of them had broken images and the pages were showing up as basic HTML. Even Apple’s own webite would not let me log into the user forums. The screen just went blank. The App Store was also showing me broken image links and wouldn’t let me update anything.

The suggestions on the websites I was able to navigate to were very vague and didn’t seem to me like they had anything to do with the problem. I wasn’t in the mood to “try” a bunch of things on the off chance one might work. I just didn’t have the time, so my plan was to revert back to my previous operating system.

Before I did, though, I decided to shut off my ethernet connection and turn off wi-fi. Then I turned wi-fi back on and reconnected through my cell phone’s hotspot. Everything but Outlook started working again. Outlook crashes while doing anything, but the App Store and my browsers are working normally again. The Final Cut update is now downloading properly, too.

This Mac Pro is on a corporate network behind a firewall with various security settings that I can’t acces, which seem to be conflicting with High Sierra, settings that are somehow different between the ethernet connection and the wi-fi connection. If IT can figure it out and let me know what was wrong, I will post an update.

By: SK

SK — Mon, 25 Dec 2017 17:37:26 +0000

In reply to MileHighDEM.

Hi MileHigh!

Thanks for sharing what worked for you! We’ll add it to our reader tips section. Really appreciate the heads up–we’re sure it will help many others. Awesome!

By: MileHighDEM

MileHighDEM — Sun, 24 Dec 2017 15:52:30 +0000

I’ve had this issue for the last handful of days, it was getting annoying since macOS and some apps had updates. What finally worked for me was signing in to iTunes. I thought I already had been signed in, however, when attempting to ‘view my account’ I was prompted to sign in.

After signing in, I closed iTunes and ‘force quit’ the App Store. I then re-opened holding the shift key. While the reset hadn’t worked on it’s own previously, it worked after signing in to iTunes. I can now see and interact with the App Store as expected, as well as update my apps and macOS.

By: DRR

DRR — Thu, 02 Nov 2017 18:15:14 +0000

I did a reinstall of Sierra. No luck. I opened Date & Time Preferences. Changed my time and location setting from Ohio to Madrid, Spain. Rebooted and I was able to open the App Store and download the current software updates. Changed it back to Ohio and the initial problem reappeared with the App Store being ‘grayed out’. How about another location in the US and in my time zone? Basically, any city on Easter Standard Time locks me out. How about using San Francisco? Maybe another time zone in North America would work? Yes. So when I want to access the App Store I change my location/time settings to a different time zone. Stupid for sure but it works. MacMini Late 2012 16GB

By: Elizabeth

Elizabeth — Mon, 25 Sep 2017 14:57:22 +0000

In reply to bhargav.

Thanks for sharing your solution Bhargav!

Cheers,

Liz

By: bhargav

bhargav — Mon, 25 Sep 2017 06:37:10 +0000

For all those still not working, check this out.
if your app store, safari are not working, these steps may work.
if you are connected to wifi then it should be connected through airport utility,
step1: open system preferences
step2: then go to network
step3: click on “assist me” and then “assistant”
and continue

By: KD

KD — Thu, 24 Aug 2017 19:37:52 +0000

Thanks! This helped me fixed a few issues on my dev box at work. I was unable to access the Dropbox and iTunes Connect websites. It just kept spinning without showing me a login screen. Now I can see both again.

Also, the App Store was kinda wonky… the content wasn’t displaying correctly, and it wasn’t notifying me of any app updates.

After performing the first two steps, everything was working properly again. Thanks again for the guide.

By: Alex

Alex — Fri, 14 Jul 2017 08:49:11 +0000

Thanks v helpful!

By: Colin

Colin — Wed, 24 May 2017 08:59:00 +0000

Same problem, Have done all the things in this list and closed firefox cleared cookie and cache, started in safemode and App store is back . Restart (Not safe mode) and appstore all greyed out again.
Please help

By: Roy

Roy — Thu, 18 May 2017 14:02:18 +0000

Not working for me, sadly.

By: SK

SK — Fri, 24 Mar 2017 17:58:52 +0000

In reply to Eno.

Wow Eno,
That’s quite a journey! Thank you for sharing what worked for you. We’ll add that into our reader tips section. I cannot imagine the unhappy surprise of finding all those things not working after your macOS update. We really appreciate letting us know so others have a fix if they encounter this problem or similar–we hope they don’t but just in case…

Cheers,

By: Eno

Eno — Tue, 21 Mar 2017 02:19:42 +0000

After I updated my Mac to the latest version MacOS Sierra last week, several key elements like “About this Mac”, “App Store”, “System preference” and “iCloud” all stop working! My App Store is totally gray, and I tried almost every solution I found online, and only this one finally helped: If you can browse the web with Firefox or Chrome, but not with Safari, then adjusting your network settings might fix both Safari and the App Store. Start by looking at proxy settings.

I’m hoping to find a solution by now. Just in case this helps anyone, I’m going to share what worked for me. I had no problem browsing the web with Firefox or Chrome, but the App Store just showed a gray window like the screenshot in the original post.

During troubleshooting, I discovered that Safari couldn’t connect to any web servers. This suggested that the problem had something to do with my Mac’s network settings. I opened the network settings, selected my network adapter, clicked Advanced, went to the Proxies tab, and unchecked Automatic Proxy Configuration. That fixed everything.

Hope this could be of your help!

By: SK

SK — Wed, 08 Mar 2017 17:04:21 +0000

In reply to Michelle.

Hi Michelle,

We updated the article with some additional tips as well as reader suggestions. Here’s a couple–the article lists more

Check and see if a combo update is available for your Mac and OS

Make sure your iTunes account & Apple ID are signed in with your current country and region

Check your Date & Time, set to automatic if not already

There are other new tips as well.

Best, SK

By: Michelle

Michelle — Wed, 08 Mar 2017 05:49:49 +0000

Same here, it didn’t work for me