Comments on: 9 fixes for if your iTunes or App Store purchase could not be completed

By: Tania

Tania — Wed, 22 Jun 2022 15:17:08 +0000

Hi, thank you for this guide. I was getting a “payment not complete” error message when trying to download free apps to my iPhone. I went through steps 1-5 without fixing the issue. Step 6 “Sign out of Apple ID, then sign in again” resolved my issue. Many thanks.

By: Suzanne Ronayne Goff

Suzanne Ronayne Goff — Mon, 20 Dec 2021 23:26:42 +0000

Hi,

I have been trying to purchase songs in my iTune account and it keeps telling me Verification is required and when I try to manage my card info it won’t let me go any further. If you could tell me what steps i need to do to correct this.
Suzanne

By: Bill

Bill — Fri, 02 Jul 2021 15:34:30 +0000

Thank you for the awesome guide.

Can I check if US Itunes limits the purchase up to US$50 per billing cycle? As everytime I hit US$50 mark, it prompts me to contact support for assistance.

Is there any way to workaround this?

Thanks,
Bill

By: Harrison

Harrison — Fri, 02 Jul 2021 10:45:10 +0000

When I try to make a in game purchase it pops up saying your purchase was not completed and it was working fine yesterday what do u think it is

By: Jeff gorsuch

Jeff gorsuch — Sat, 30 May 2020 08:47:46 +0000

I can’t wait is I’ve been trying to get this text for days it says your account has been disabled in the App Store and iTunes I think it has something to do with changing credit cards how do I am undisable it?it’s really messing up my program. Have you gone round and round but that’s never getting anywhere

By: Danita Albrinck

Danita Albrinck — Sat, 18 Apr 2020 03:12:54 +0000

I am receiving an error message when I am trying to get into my App Store and I store stayed it has been disabled. Also, I cannot remember my password.

Thanks

By: Elizabeth Jones

Elizabeth Jones — Wed, 13 Nov 2019 16:01:43 +0000

In reply to leticia lane.

Hi Leticia,

1. Go to reportaproblem.apple.com.

2. Sign in with your Apple ID and password

3. Look for the item that you contest and press the “Report” or “Report a Problem” button

4. Follow the on-screen steps and add the reason why you want a refund

By: leticia lane

leticia lane — Wed, 13 Nov 2019 01:37:11 +0000

i would like to cancel apl*itunes, $9.99 and $.99 need your help i did not approved it

By: SK

SK — Mon, 04 Mar 2019 15:28:56 +0000

In reply to Teresa. Hi Teresa, Your boyfriend should follow this link to Apple's Report a Problem website. Sign in with his Apple ID and password and then locate the purchase in question (must be within the last 90 days.) Then locate the purchase and tap the button to Report a Problem. Select the reason, describe why you want a refund, and press Submit. If your boyfriend does not find the purchase here, it's likely an iCloud subscription. On his Apple device, go to Settings > Apple ID Profile > iCloud > Manage Storage > Change Storage Plan. The free plan includes 5GB of cloud storage. If he uses more than that, I suggest he downgrade to the 50GB plan at .99/month or first reduce his iCloud storage to below 5 GB and then change his plan.

By: Teresa

Teresa — Sun, 03 Mar 2019 23:41:37 +0000

My boyfriend is being charged for an apl*itunes account and wants to cancel and get his money back that has been taking out of his account for the past two months.

He did not authorize this and I want to know how I can help him reverse this.

By: Mary joy Agbay

Mary joy Agbay — Thu, 07 Feb 2019 07:13:05 +0000

I haven’t download apps. I had my iCloud Id already. So what’s going on?

By: Segun

Segun — Sun, 30 Dec 2018 15:01:46 +0000

My Apple ID is not complete.
It’s telling me, please contact iTunes support to complete this transaction

By: Raja Ali

Raja Ali — Wed, 19 Dec 2018 19:05:53 +0000

my apple id is not complete but why

By: SK

SK — Mon, 10 Dec 2018 18:27:18 +0000

In reply to Hanna yaghi. Hi Hana, Please contact the iTunes Support Team directly via this link.

By: Hanna yaghi

Hanna yaghi — Mon, 10 Dec 2018 18:19:17 +0000

I contact you to complet my apple id

By: SK

SK — Wed, 24 Oct 2018 15:25:09 +0000

In reply to Raed jawhary.

Hi Raed,

When you see this notification, it usually means there is some missing or inaccurate information on your iTunes account or Apple ID account.

Our advice is to call the iTunes Support Number listed to sort this out efficiently.

Sam

By: Raed jawhary

Raed jawhary — Wed, 24 Oct 2018 14:21:51 +0000

Why still have problem to buy from my card only from iPhone iTunes always contact support your payment declined im using same card now and buy from google play it’s done from 5 min

By: SK

SK — Thu, 18 Oct 2018 13:38:28 +0000

In reply to Seth.

Seth, If you are on iOS 12, the restriction location has changed. This article should help you with it. https://appletoolbox.com/where-are-restrictions-in-ios-12-we-found-it-and-more/ Thanks for stopping by and we hope you get the error fixed.

By: froilan

froilan — Thu, 18 Oct 2018 07:51:16 +0000

In reply to Nana Aikins. I need this too..please reply

By: Seth

Seth — Wed, 17 Oct 2018 19:35:40 +0000

I go to general settings, and restrictions is not there. I have an i phone 6.