Salam Mr Saloum,

Thank you for your generous comment. It was only due to hazarding what you suggested that I was able to rectify the glitch I was experiencing. Thank you very much and all the best going forward.

About a month ago I updated iTunes, the next time I rented a movie, it wouldn’t play properly, mostly I got a green screen. I reported the problem & eventually got a refund, next movie I rented, same thing.

After some researching, I completely removed iTunes & tried re-downloading it.

Same thing happened, & frankly I wasn’t enthused about the new Windows version.

Removed that & found a previous version in my Downloads file, installed it & viola, it worked.

It continued to work after I updated it several days later.

A couple of weeks went by, same thing again, one movie was just jerky, but the next one was green screen again.

Completely removed iTunes & re-installed older version.

All this takes time & by the time I’m done I no longer want to watch the movie, but I’ve started it, so I need to watch it the next day or I have to mess around with trying to get a refund, I seriously now hate iTunes, but with rural internet, streaming doesn’t always work.

That’s the streaming version of the movie, which works fine for some, but if your internet speed isn’t fast enough, you’ll get lots of starts and stops. The reason I choose iTunes over the many other movie sources out there is because I want to download it, not stream it because there are not fast enough internet speeds available where I live to reliably stream.

Hi John,

Thanks for sharing what worked for your iTunes rental. It’s certainly not what you expect! I’m sure your suggestion will help others stuck with similar rental and playing problems.

SK

Hi Paul,

The easiest way to remedy this situation is to get on a quick chat with Apple iTunes Support and let them know that you are unable to download two movie rentals–AND that you did NOT already download them.

Make sure you choose iTunes and iTunes Store support.

Liz

HI Scott,

That sounds like an awful experience. And very frustrating indeed. Follow this link to iTunes support and Select App, Book, Music, Movie or TV Show as your HELP TOPIC. Fill in the remaining details and ask for a refund.

SK

Hi Gavyn,

Sorry to hear about this issue with your movie. try closing the app and reopening it–to close double tap the home button, locate the app you’re using to watch the movie, and then swipe up to close it.

Then restart your phone by powering down. Power up your iPhone and once fully loaded, open the app again.

Hope this helps you,

Liz

This is how solved problem:

1. I went into iTunes > clicked on Recently Added/Movies
2. In top right of Movie Poster Icon, I clicked the small Cloud Icon.
3. Basically, now the movie is downloading. Sometimes it is a very large HD movie file and could up to 1-2 hours to download depending on your internet speed.
4. If you then in same window, click on Store located in the middle of the window, you will then see there is now a small right Down Arrow Icon in the top right corner of the iTunes window. Click on this and you can see the progress of the download.
5. Once the movie is completely downloaded, I could then watch it by clicking on the Movie Poster Icon in iTunes and the movie now plays normally.

*Note if at Step 2, you click the small Cloud Icon more than once, you might set download the same file to download more than once, and therefore it could take even longer than 2 hours, because you will be downloading multiples of the same movie file.

Note