Hi Yvonne,

Have you closed the Books app?

1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the Books app you want to close
4. Swipe up on the Book’s app preview to close it

Once you close Books, restart your iPad. Then check for a software update and update your iPad, if available–but backup via iCloud or iTunes first before updating.

Liz

When I squeeze to close and show my library, it stays open to this same app.

When I “reset all settings”, it works, but I have to reset each time to see my library.

I have tried all of the suggestions on this page multiple times.

Could something be wrong with this iPad 6th generation? I can still return if that is the issue.

I can not get a pdf that I downloaded to copy to books….iPad6 12.3.1

Hi Mary,

Make sure you turn off restrictions or Screen Time.

Go to Settings > Screen Time > Content & Privacy Restrictions.

Enter your Screen Time passcode

Toggle off Content & Privacy Restrictions.

You can also turn off Screen Time–go to Settings > Screen Time and scroll all the way down to Turn Off Screen Time

If that didn’t help or isn’t an issue, change your Date & Time setting to Set Automatically. Go to Settings > General > Date & Time > and choose Set Automatically.

If it’s already on set automatically, toggle it off, wait a few seconds, and toggle it back on.

Hi Phil,

You absolutely should be able to download any of the Apple User Guides onto your iPhone XR via Apple Books.

I would try downloading that book again by searching for it vs. looking at your purchases.

Restart your iPhone XR by powering off via Settings > General > Shut Down, waiting a few seconds, and powering back on.

Then go to Settings > Screen Time > Content & Privacy Restrictions and toggle this off, if it’s on.

Now open Apple Books App.

Tap the Search Tab at the bottom and type in the name of that Apple User Manual.

If that guide shows up under In Your Library, tap the three dots underneath the title and choose Download

If that guide shows up in the Book Store, tap Get

Wait until the download completes before taking any other action on your iPhone. Then, see if you can open the book and scroll through its pages.

If problems persist, let me know

Liz

The book was an Apple user manual for this phone, which I was hoping to have handy as I learn how to use my new XR (upgrade from SE).

I notice that in Safari Bookmarks there is an iPhone User Guide which seems generic to a lot of different iPhones. If there is something more focused on my particular phone, with more “how-to” information, I would like to put it on my phone in iBooks. Possible?

Thanks very much!

Phil

Hi L Baron,

Sorry that your book didn’t download properly to your iPad!

Apple does allow some refunds in certain circumstances if the item doesn’t work as expected or can’t be used.

Follow these steps to request a refund for that book:

1) View your Purchase History to locate the item

2) Once you find the book you want refunded, tap Total Billed at the bottom of the order, the choose the specific book title

3) Tap Report a Problem below the book’s information

4) A browser window opens to Apple’s Report a Problem website (If you don’t see an option to Report a Problem, then the item isn’t eligible for a refund request)

5) Choose your reason for the refund request

Depending on the problem, Apple may issue a refund straight away or request additional information.

Have tried numerous recommendations and to no avail.

Would like to be refunded or have an appropriate resolution.

Can not access purchase.

Please recommend a resolution.

This is on iPad and from apple book store through Apple ID account.

iPad up to date with 12.1.4 and has plenty of storage. Thank you.

What can I do to correct this problem? Have many books downloaded and do not want to lose them. This just occurs on iPad but not on iPhone.

Please help!

The last two books I’ve read keep having blank pages and repeated pages, and the fact that the app never opens to my library is really frustrating, I just want to get back to the book I’m reading not be bombarded with random info about other books.

also, the samples don’t hang around, if you don’t read the sample straight away you’ll have to download it again and again…so wasteful.

Hi Christine,

You may want to consider resetting all settings. It’s pretty drastic, but it might help.

Go to Settings App > General > Reset > Reset All Settings.

This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.

Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.

So you need to reconfigure these settings once your iPhone or iDevice restarts

Sam

I am having the same issue and did all that you outlined but the problem is still there. Please advise further to get books to work. Thanks.

Hi Brenda,

We suggest closing all open apps.

Double press your iPad’s Home Button and then swipe up off the top of the screen all the open app previews–do this until all you see is your Home Screen with no app previews.

Double press your Home Button again to ensure you closed all apps.

Then, restart your iPad by powering off, waiting 2 minutes, and powering back on.

Open Apple Books and see if it’s acting as expected.

Also, check the App Store and update any apps listed as needing an update.

Let us know if the problem persists,

Sam

I hit the library button quickly and can get back into my library, but after choosing another book or pdf it then won’t bring up the taskbar again, what can I do to put it right

Regards Brenda Rowling